Gracewell of Maids Moreton receives ‘Outstanding’ rating from the Care Quality Commission

Gracewell  |  March 14, 2017

Gracewell of Maids Moreton is celebrating being awarded a prestigious ‘Outstanding’ rating by the Care Quality Commission (CQC). Only eight other homes have received this rating in 2017, and only 1% receive this overall, making Gracewell of Maids Moreton one of the country’s top care homes.

The rating was awarded following an unannounced inspection in January 2017, which found that ‘the service people received was outstanding’ and the feedback the inspectors received from relatives was ‘overwhelmingly positive’.

The quality and commitment of the management at Gracewell of Maids Moreton was particularly noted by the CQC, who describe it as ‘exceptionally well-led’. The rigorous, high-quality training at the home was remarked upon, as was the way the leadership work to provide effective support and guidance to the team. Inspectors noted the dedication of the management, including the receipt in 2016 of two awards for Registered Manager Cheryl Rolt.

The caring and friendly nature of the home was also highlighted as outstanding. The inspectors observed that all residents are treated with ‘kindness, compassion and a genuine interest’, and the report found that staff at the home pay great personal attention to each resident. Inspectors highlighted the lengths that Gracewell team members go to guarantee that residents can live as full and independent a life as possible – including those with complex medical conditions.

Gracewell of Maids Moreton provides luxury care facilities for 60 residents, including specialist dementia care.

Cheryl Rolt, Home Manager said:

“This is a fantastic achievement for the whole team here at Gracewell of Maids Moreton. It pays testament to the pride our staff take in the care we provide, and the dedication they show to the residents that live here.’

"We are all delighted and we would like to thank everyone who makes our home such a special place to live and work."

Michael Burke, Senior Operations Director for Gracewell Healthcare commented:

“Our team works exceptionally hard to deliver high quality person-centred care which emphasises quality of life for every individual. We are very pleased that this has been recognised by the CQC, and are proud of everyone at Gracewell of Maids Moreton.”

“We will continue to provide the support needed to help ensure that the home maintains its highest standards, fulfilling our commitment to ensuring that all residents receive the exceptional care that they deserve.”

 Debbie Ivanova, deputy chief inspector for Adult Social Care (South), said:

“We were delighted to see that people were able to take part in a wide range of meaningful activities within the home and in the local community.

“It was encouraging to see care that was person-centred and how the kind and compassionate staff knew people’s needs and preferences well. People were also fully involved in the planning of their care and were able to provide feedback which was acted upon.

“People benefited from a service that had a clear commitment to providing high-quality and exceptional care. People were encouraged to maintain important relationships and roles with relatives and were supported to attend family events.

“The service was exceptionally well-led and people felt happy, safe and cared for.”

Inspectors also noted that people and relatives said they had good access to healthcare while the local GP praised staff for their knowledge of people and how they responded to any changes in people’s health.

The GP said: “I have booked my bed; I would have no hesitation in recommending the home.”

To read the full CQC report click here.