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Testimonials

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"I'd recommend this care home to anyone. Excellent."


Having needed to find a care home for my father, my mother and I visited to review. The Home Admissions Adviser was more than helpful and we immediately decided that Dad would be comfortable in this modern facility. The admission had a few issues but the Admissions Advisor and the team were more than helpful in dealing with delays etc. Since Dad was admitted in September, all the staff have been kind and efficient - meeting the needs of Dad who has vascular dementia and the family. There is regular communication and I would have no hesitation in recommending the home in the future. I would like to reiterate that the Home Admissions Advisor was very helpful before, during and after the admission procedure.

Review relates to November 2017.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

01 Nov 2017 by Roger M Son of Resident/Service User

My gran came to Gracewell at the age of 90 and I cannot express fully how grateful I am for the care from the nurses, healthcare assistants, cleaners and all the other staff, for looking after my gran so well. They all treated her with such dignity and respect and their care for people with dementia is exemplary. Even after her passing in September, the staff support remained and helped us at a challenging time. To the staff, thank you for everything you do. You are all amazing.

Review relates to September 2017.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

31 Oct 2017 by Helen M Granddaughter of Resident/Service User

Since coming to Gracewell of Horley Park in 2015, my mother has been extremely well cared for. The staff are always welcoming and have kept us informed about mum's care and well being. The premises are always clean. Seeing photos of the activities and mum participating in them made us feel that although she had dementia, there was still a quality of life to be had. Sadly my mum passed away at the end of September 2017 but the care for our family carried on through this difficult time. We had the wake at the home and true to form this was catered for really well. Thank you to all the staff.

Review relates to October 2017.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

30 Oct 2017 by K M Daughter of Resident/Service User

Although my mother-in-law had dementia, she always appeared happy. This was due to the excellent care that she received in the home. The staff knew when to try to get her to do something and when it would not be a good idea. Getting to know the resident was key to her happiness. As visitors, we were always treated well and the facilities for tea and coffee allowed for a break if needed.

Review relates to October 2017.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

30 Oct 2017 by James M Son-in-law of Resident/Service User

My father arrived a few days ago and is very happy with his new home. Both my wife and I are so impressed with the attentiveness and genuine caring attitude of all the staff we have encountered. The building is bright, modern and very well designed. We are glad that my father has found somewhere that will look after all his needs in a friendly and comforting environment.

Review relates to September 2017.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

29 Sep 2017 by Nick L Son of Resident/Service User