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Testimonials

Recommended on carehome.co.uk

These testimonials have been independently checked by Carehome.co.uk.

Gracewell Healthcare loves to share positive experiences and feedback from our residents and their families. Read a sample of our favourite care home reviews and ratings here and contact us to leave a review of your own.


I cannot think of a more lovely place for my friend to be in; while she needs 24-hour care. The environment, surroundings are beautiful - everything is of very high quality and standards. Gracewell is certainly a gem in the environment surrounding - a kind of oasis. I am so grateful that she can be here at this time in her life.

Review relates to March 2020.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

10 Mar 2020 by G L Friend of Resident/Service User

From the minute I walked into Gracewell one and a half years ago, I have been impressed by the consistently high standard of care and attention to detail. The friendly welcome and knowledgeable staff reassured me that my mother was in good hands. The environment is clean and stimulating, both inside and out. When phoning or visiting, the staff clearly knew my mother and her personality. The care was person-centred and consistent no matter what time of the day or night. Mum was clearly fond of all the staff and full of praise. Working in social care and social work for 40 years, I have never witnessed such a consistently high standard of care. Heartfelt thanks.

Review relates to February 2020.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

10 Mar 2020 by J S Son of Resident/Service User

I first came across Gracewell Horley in 2017 while looking for a first-rate care home for my dad. In the end, Dad never needed to come here but when my mother-in-law was needing a care home, I recommended Gracewell. I have been extremely impressed not just by the building itself which is lovely, clean, well-maintained and accessible but because the staff without exception were lovely. My mother-in-law's care has indeed been brilliant, highly considerate, attentive and professional.

Review relates to February 2020.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

10 Mar 2020 by N P Son-in-law of Resident/Service User

A very calm environment and found my wife in a very happy mood on each visit. Helped during meal times and was not rushed but allowed to eat at her own pace. Cheerful and helpful staff.

Review relates to March 2020.

How likely would you be to recommend Gracewell of Salisbury? Extremely Likely

10 Mar 2020 by Tom E Husband of Resident/Service User

After several hospital admissions and falls, it was clear Mum wasn’t safe in her own house, even with four care visits a day. Whilst Mum was in hospital we viewed Gracewell and were very impressed. Mum’s needs were assessed the following day by a staff member who visited her and Mum was discharged for respite care the next day. After just two weeks, Mum chose to stay permanently. Her room is beautiful, she was greeted by everyone - from those responsible for housekeeping and care to the wonderful activities organiser. Everyone was kind and welcoming, especially one in particular who has been so helpful and cheerful. A recent visitor commented on how genuinely caring all the staff are. They really know each resident. I feel I have got my mum back. She is no longer an anxious old lady, but back to joking and enjoying life. She has been on outings, had her hair done, enjoyed a walk in the grounds, cheese and wine socials, knitting and quizzes, and friends and family are always welcome in the Bistro.

Review relates to March 2020.

How likely would you be to recommend Gracewell of Bookham? Extremely Likely

08 Mar 2020 by Val C Daughter of Resident/Service User