Gracewell of Sutton Coldfield Manager Recognised with Prestigious Care Award

Sarah Diamond, the General Manager at Gracewell of Sutton Coldfield, has been victorious in winning 2020 Best Care Home Manager at the Great British Care Awards.

The regional awards ceremony, originally delayed due to the Covid-19 pandemic, took place at a Gala Dinner hosted at the International Convention Centre, Birmingham on Tuesday 27th July 2021.

The award is awarded to those demonstrating a high level of expertise together with exceptional skills in managing the complex nature of a care home business. As manager, Sarah has demonstrated an ability to change to meet the new social care priorities during a global pandemic.

The award is a testament to Sarah’s leadership at Gracewell of Sutton Coldfield. Judges of the award look for examples of resident satisfaction, benefitting from care, improvement, and innovation, as well as support and training to staff.

Throughout the duration of the Covid-19 pandemic, Sarah remained composed, upbeat, and optimistic. In late 2019, Gracewell of Sutton Coldfield held a ‘Pride of Gracewell’ event in aid of the LGBT Community- advocated by Sarah. It was a passionate, open, and inclusive day that was a success within the local community.

It is not the first time Gracewell of Sutton Coldfield has earned regional recognition, having won 'Best Care Team’ at the National Care Awards in 2019.

Jody Sedgwick, Home Admissions Advisor and colleague of Sarah’s at Gracewell of Sutton Coldfield, said:

“Sarah’s cheery nature rubs off on all of us and she has enabled us all to remain positive and cheerful during this unknown entity that we are all dealing with. Over the months Sarah has thanked the team personally with treats and hand-written personal cards of gratitude.

“She is everything you would want in a Home Manager in this sector: Sarah is flexible, supportive, positive, optimistic, logical, diverse, professional, calm, kind and encouraging.”

On her award, Sarah Diamond, said:

“I’m delighted. I can’t thank the team of carers here at Sutton Coldfield enough for all their hard work in making my job easier each day. I’d also like to thank the residents themselves, who are a pleasure to come to work for. It’s really pleasing to see Gracewell of Sutton Coldfield continue to get regional recognition, and long may it continue.”