A care home in the West Midlands is celebrating after being ranked as one of the top care homes by a prestigious online reviews website.
Gracewell of Sutton Coldfield has been voted as one of the top 20 care homes in the West Midlands - for the fourth year running - by the leading care home reviews website, carehome.co.uk.
The award is based on reviews from residents and their relatives at Gracewell of Sutton Coldfield. All 1,631 care homes in the region were then ranked by their average score, with a top 20 list then drawn up.
Gracewell of Sutton Coldfield provides high quality residential, nursing and dementia care services.
Sarah Diamond, Gracewell of Sutton Coldfield’s General Manager also recently won ‘The Care Home Registered Manager Award’ at the Great British Care Regional Awards - West Midlands. The judges said: “Sarah demonstrated fantastic leadership values and is clearly motivated by providing the best possible quality of care alongside bringing happiness and joy to the residents in the service.”
Gracewell of Sutton Coldfield has been highly praised, with one daughter of a resident saying:
“We were very anxious about finding the right care home for Mum. From the very beginning, the contact I had with everyone was reassuring and very supportive. Mum was 90, frail, and living with cancer. The staff always had time for us when we phoned and when visiting was allowed, and Mum settled in very quickly. They turned Mum's life around. She had been lonely at home and missed meeting people and being sociable.
“At Gracewell of Sutton Coldfield she surprised us by joining in all the activities, basketball, quizzes, flower arranging, the list is endless. She loved getting her hair done regularly. We loved hearing all about it. The surroundings are equivalent to a five-star hotel. Very sadly Mum’s illness caught up with her and she passed away peacefully after three months. We will never be able to thank all the team enough for all their care. The last months of Mum's life were the happiest we had seen her for a long time. The staff were caring, respectful, and great support to us. We won't forget you.”
Sarah Diamond, General Manager of Gracewell of Sutton Coldfield, said:
“It is truly an honour to receive such fantastic reviews from residents and their relatives. To be recognised as a top care home in the West Midlands, not once, not twice, but four times, will make the whole team here at Gracewell of Sutton Coldfield walk just a little bit taller – especially after the year we have had.
“I am immensely proud of the whole team at Gracewell of Sutton Coldfield who dedicate so much of their lives to providing a great service to all residents.”
Amanda Hopkins, reviews manager of carehome.co.uk, said:
“We now have over 200,000 reviews of care homes on carehome.co.uk so we are able to give people a real insight into what a care home and its staff are like. Our reviews show the quality of their care, activities and nutrition as well as if the care home is value for money and the standard of their facilities.
“Reviews of Gracewell of Sutton Coldfield show they provide a high standard of care and we would like to congratulate them on being a Top 20 care home in the West Midlands. It is such a big achievement to be named as a top rated care home by the residents who actually receive the care as well as their family and friends.
“Choosing a care home can be emotionally and physically exhausting so we hope our awards which are given to the highest rated homes will help make the search easier.”