Gracewell of Sutton Coldfield Wins 'Best Care Team' at National Care Awards

Gracewell  |  December 10, 2019

The whole team at Gracewell of Sutton Coldfield were delighted to win 'Best Care Team' at the prestigious National Care Awards on Friday 29th November.

The National Care Awards is a yearly event that celebrates the best people in the long-term care sector. There are 18 categories at the awards, focusing on recognising those who provide consistently outstanding care. The Best Care Team category highlights ‘a staff team who have developed and maintained an outstanding standard of care and team ethos within any care setting’.
The team at Gracewell of Sutton Coldfield delivers an exceptional level of personalised care to ensure residents have the best quality of life possible. The home itself is fully equipped with a salon offering haircuts, manicures and pampering sessions so residents can always look and feel their best. The team have recently opened a ‘corner shop’ so residents can purchase an array of toiletries, confectionery, stationery, cards and gifts to maintain their independence. They also organise individual activities bespoke to residents, including having a local diving school come and visit a resident who was an avid diver in his youth so he could share stories. They have also worked with an external charity, Project Semaphore, who work to get naval veterans online to support with social isolation, this led to three residents being presented with iPads.

Gracewell of Sutton Coldfield work with a range of organisations to ensure all their residents can remain part of their local community. Last year, they partnered with Age Concern Birmingham on an anti-loneliness campaign and this year they supported Birmingham LGBT’s Ageing with Pride initiative. The team have also introduced a Wednesday club that involves inviting the community in twice a month for musical entertainment and a complimentary buffet-style lunch. There is a focus on inclusivity with the home’s head chef having recently won an award for ‘most innovative dish,’ after devising a vegan chocolate pureed dish to showcase his ability to creatively cater for those living with dysphagia.

The awards are organised by Caring Times magazine and the big night took place at the Hilton London Metropole.

Sarah Diamond, General Manager at Gracewell of Sutton Coldfield, said:
“I am so thrilled about this national award – the team here work incredibly hard to raise standards for residents day after day and we are so proud.
“It is great to be recognised in this way as our team members are constantly looking into how they can deliver the most personalised care programme possible. We work closely with the community and every single team member goes above and beyond to ensure each resident lives exactly the way they want to.”

The National Care Award Judging Panel, said:

“Gracewell of Sutton Coldfield have built an incredibly passionate team that can be described as compassionate, generous and inclusive. They are dedicated to ‘paying it forward’ through their work in building relationships across their community in a short amount of time (having only opened in January 2017). The Judges felt that they have created a supportive and enabling culture through their heart and soul, and outstanding employee recognition programmes.”