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All FAQs

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Gracewell of Camberley CQC rating is 'Outstanding'. The CQC is an independent regulator of care homes in England and evaluates each on Safety, Effectiveness, Care, Responsive and Well-led characteristics. To view the full report, click here.

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Our CEO, Dr Natalie-Jane Macdonald, is the responsible person for the home. Girlie Braga is the General Manager and is based full time at the site  and will assist you with anything that you need.

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The trading name is Gracewell of Camberley, Fernhill Road, Blackwater, Camberley, Surrey, GU17 9HS

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Gracewell of Camberley is home to up to 91 residents who live across 4 floors. Each floor has a variety of room types to cater to the individual needs, wishes and budgets of our residents.

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We offer Studio Suites, this is inclusive of an en suite including a wet room style shower, and fully furnished room which includes profile bed, dressing table, wardrobe, bedside cabinet and armchair although resident can also personalise their rooms with their own furniture should they wish.

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Staffing arrangements are based on the individual needs of the residents and are varied as these change. Staff are on duty 24hrs per day and the management team is also present in the home – 7 days per week and remain on call as required. In addition to the Care Team our Housekeeping, Dining, Activities and Maintenance teams all lend in hand in delivering the best possible experience to our residents.

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Pets are permitted at the General Manager’s discretion. We currently have two cats, Billy and Tinker, who are permanent residents at the Gracewell of Camberley home. We also have a visiting Pug, Ellie, who is an extension to the Gracewell of Camberley pet family.

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Residents can express a preference for a male/female carer but this cannot be guaranteed. We will use our best endeavours to fulfil the residents wish but it is not always possible, especially in emergency situations.

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We can meet most dietary requirements. These should be clearly advised prior to move in to the home. Severe allergies may not be able to be catered for.

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We aim to meet the needs of most religious requirements. Please speak to the Sales Representative prior to Move in.

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We don't offer a trial period but you can come and stay at the home as a respite resident, this provides the opportunity to sample life as a resident and have full use of the services and facilities available.

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Yes. Respite care is temporary care for older people in a care home setting. At Gracewell of Camberley, we provide the care you need in a welcoming environment. All our carers are highly qualified and well trained. Please note that we charge an additional 20% to the Total Weekly fee for respite care.

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All members of our Care Team are given the training and support needed to help them provide the highest standards of care. Every member of our team undertakes continuous accredited training. If you would like more detailed information, our team at Gracewell of Camberley will be happy to help.

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Care is broadly divided into three types:

  • Residential - for those who value their independence, but need some help with some day-to-day activities, such as dressing, bathing or taking medication. Exactly how much care is needed will depend on the unique needs of each individual.
  • Nursing – people who are recovering from an injury or hospitalisation, or have a long-term condition can benefit from our nursing care. We have registered nurses on site 24 hours a day for any assistance.
  • Dementia - It’s the same high quality, individualised care that you’ll find in our assisted living neighbourhoods of our care homes – but with a specialised focus on caring for residents living with Alzheimer’s or other forms of dementia.

If you are still unsure as to what type of care you need, speak with one our friendly staff on 01276 543253. Alternatively, here is a link to a great resource that can give you further guidance, click here.

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Every Gracewell care home is always ready to talk to you about how we can help and to show you around our home. To arrange your visit – simply call us on 01276 543253 or complete our enquiry form.

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No, feel free to drop in any time to view our home and meet members of our team. However, if you would prefer to book your visit please call us on 01276 543253 or complete our enquiry form.

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Yes. When someone moves into Gracewell of Camberley, we want him or her to make it their home. As part of that commitment, we encourage residents, relatives and friends to visit at the times that are most convenient for them. We also have a private dining room where our residents can dine with their friends and family at a small additional charge.

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Below is the list of services that are currently included in and covered by the weekly fee at Gracewell of Camberley:

              - The cost of personal care

              - Accommodation

- Food and drink including snacks

- Meal services to your room

- Home newspapers and magazines

- Alcoholic drink with your main meal

- Use of the Café/Bistro area by residents and visitors

- Regular themed events and entertainment e.g. Afternoon Tea, Summer BBQs, Singers

- A range of daily social and well-being activities e.g. Yoga, Knitting, Games, Fitness Classes

- A range of Social Clubs e.g. Resident Council, Bridge Club, Gentleman’s Club, Gardening Club*

- Sky TV in communal areas

- Housekeeping, laundry and ironing services undertaken on the premises (except articles required for dry cleaning)

- Utilities

* Social clubs vary by location.

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The following services are excluded from the weekly fee:

- Insurance for personal items

- Personal Sky TV in suites

- Clothing, shoes and slippers

- Professional hairdressing

- Chiropody

- Manicures

- Guest meals

- Some alcoholic beverages

- Admission fees for activities/ day trips

- Taxi services

- Non-emergency transportation

- Dry cleaning

- Personal newspapers and magazines

- Personal purchases such as stationery, confectionery, alcoholic beverages, particular snacks, special soap and toiletries

- Chaperone to non-emergency medical appointments (charged at £20 an hour)

- Installation of private telephone line and internet cable

- Telephone rental and calls

- Personal television licence

In the absence of free provision by the NHS, the following may also be provided at an additional charge:

               - Opticians

               - Dentistry

               - Physiotherapy

               - Occupational Therapy

               - Other privately arranged healthcare

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No, we don't charge upfront fees for permanent residents but do charge an upfront fee for respite residents.

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You may terminate the Agreement with us. In the case of a permanent resident - no less than 30 days prior notice is required. For short stay respite residents, no less than 7 days’ notice is required.

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Absolutely! Our care and maintenance teams will be more than happy to assist and make your move as smooth as possible. In fact, we can even help to arrange a removal firm for you to ensure that the move is stress free.

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Once you decide that Gracewell of Camberley is the right place for you, it doesn’t take very long at all. Our team members are well trained and highly experienced in making it a smooth transition. In any event, the move in will be coordinated to suit the personal needs of our new resident and their family.

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Yes, you can decorate your own suite and bring the ‘comforts of home’ such as an armchair or display cabinet, however all bedrooms do come fully furnished when you move in.

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We do not provide contents insurance for resident’s personal belongings and these are brought into the home at the resident’s own risk. If you wish to protect your valuables of high value, whether furniture or jewellery, you should consider obtaining personal contents insurance.

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Pets are permitted at the General Manager’s discretion. We currently have two cats, Billy and Tinker, who are permanent residents at the Gracewell of Camberley home. We also have a visiting Pug, Ellie, who is an extension to the Gracewell of Camberley pet family.

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We prepare all meals in-house using the freshest ingredients. The menus are varied and designed to be nutritionally balanced. In fact, we can even provide you with a nutritional breakdown of each dish, so that you know exactly how much protein, fat, fibre, calories and so on is contained in the meals we serve. Our kitchens provide three meals a day – either in the congenial setting of our restaurant-style dining room or in the comfort of a resident’s own suite. For residents living with dysphagia – a condition which makes it hard to swallow – we prepare meals, pureed foods and smoothies that are not only easier to swallow, but also look appealing to eat. In addition, snacks and drinks are available 24 hours a day. For dementia residents we have special hydration and snack stations, designed to maintain healthy levels of fluid intake and nutrition. For more information about our dining and nutrition, click here.

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We can meet most dietary requirements. These should be clearly advised prior to move in to the home. Severe allergies may not be able to be catered for.

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Within reason we can meet the needs of most religious requirements. Please speak to the Sales Representative prior to Move in.

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Yes, residents can come and go from our care home but it depends on their care needs and requirements. We arrange regular outings using our minibus. Outings include going to the local shops, garden centre, leisure centre and occasionally day trips to the beach, museums and art galleries.

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At Gracewell of Camberley, we think it is crucial that our residents stay active, nurture interests, learn new skills and pursue favourite hobbies. As a result, every one of our homes has a dedicated Activities Coordinator who plans regular events and entertainment. Examples of activities can include: physical light exercise, sensory musical performances or cognitive activities like art, gardening and baking. Gracewell of Camberley is also lucky enough to have its own private minibus which residents use to go on organised day trips to the cinema, theatre, museums etc.

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To contact Gracewell of Camberley please call 01276 543253, or you can email us here at Camberley.HAA@gracewell.co.uk

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We take all complaints very seriously and will do our best to resolve your concerns as quickly as possible. In the first instance you should contact the General Manager of the home. However, if you don’t feel comfortable speaking with them or you or not satisfied with their response, please contact the Support Office directly by writing to:

Sunrise Senior Living Limited,

Sunrise House,

Post Office Lane,

Beaconsfield,

Buckinghamshire,

HP9 1FN

Your complaint will be reviewed and/or investigated by a member of management. If you would like more information on how we handle complaints, you can find this on our website and in the reception of all our homes. To view our complaint policy, click here.

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