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Meet Our Team

It is the people who make our home a truly happy and caring one. We are proud to have a great team who delivers highly personalised care in the utmost professional way and with genuine kindness.

Nelly Sooben, General Manager

Nelly

I am a qualified general nurse and am also qualified in dementia care. I have vast experience in managing care homes and my last one was managing a care home with 120 beds. Welcome to Gracewell of Chingford!

Kirsty Henderson, Deputy Manager

Chingford - Kirsty HendersonI have worked within the Care sector for over 22 years, beginning as a Care Assistant. My experience includes Nursing and Dementia care, Stroke rehabilitation and Palliative and End of Life Care. I am passionate about my role as Deputy Manager as I believe in the resident-centred care we provide. I am proud to work within a fantastic dedicated team who work hard to get to know the needs of our residents, providing them with a good quality of life. I am very open and honest and no matter how small an issue, I would like to be of service to the best of my ability, so please feel free to approach me with any questions or queries you may have.

Mel Smith, Head Housekeeper

Chingford - Mel SmithAs Head Housekeeper my role is to prompt the cleanliness of the home on a daily basis. I lead a dedicated team of house keepers who are very passionate about their role, they make sue that the home is kept to the highest standard, as well as ensuring the safety of the residents within the home. I am really enjoying my role as Head Housekeeper, getting to know the residents and ensuring their home looks and feels at its best.

Samantha Thompson, Activities Co-ordinator

Chingford - Samantha ThompsonComing from a Hospitality and Wellness background, ensuring high client satisfaction is central to my ethos of excellent customer service. I love working as part of Team Gracewell. I am passionate about the well being of each individual resident and constantly seek better ways to help them get the most out of their day. Since joining the department in October 2018 , I have been establishing links with the local community helping to foster relationships with schools, clubs, shops and making the most of what Chingford and the wider areas has to offer.