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Meet Our Team

It’s the people who make our care home special. Our Home Manager leads a dedicated team of professionals who provide care and support to residents at Gracewell of Edgbaston.

Zoe Steventon, General Manager

Edgbaston - Zoe Steventon Hello My name is Zoe and I am the General Manager at Gracewell Edgbaston. I have been a registered Nurse for 16 years and had 10 years care home experience too. I am very open and honest and welcome any feedback you would like to share. I enjoy spending time with my family, I have one daughter and my favourite place in the world is Cornwall. Feel free to ask me  about any queries or if you have any questions when you visit our home, my door is always open.

Becky Kneller, Deputy Manager

Becky KnellerMy passion lies with elderly care and I am always happy to help. Just a little bit about my past... In 2009 I became a carer at my previous Nursing Home. In 2011 I qualified as a General Nurse and was then promoted to a clinical lead in 2016 and a deputy manager in 2018. I have joined Gracewell of Edgbaston as deputy manager and thrive off the teams ethos and happy residents. Please feel free to ask me anything, I am always happy to help.

Jazz Lalli, Home Admissions Advisor

Jazz VirkI am the first point of contact for families and friends who are seeking care for a loved one. I joined the Gracewell family in May 2017 as part of an established home, it is great to be part of a team who are so passionate about working for Gracewell and make our residents lives fulfilling. I am so proud to be part of this team. I am happy to help with anyone enquiring into care options - pop in or email me on edgbaston.haa@gracewell.co.uk or give me a call. I look forward to welcoming you.

Natasha Phillips, Activities Co-oridnator

Natasha PhillipsHi I'm Tasha, I previously worked as an activity co-ordinator in another care home and before that I worked with disabled adults to give them the best quality of life. My passion is working with the elderly. It is so rewarding to see residents getting involved in activities they didn't even know they would enjoy and It makes me happy to see them happy. The aim of my job is to entertain and keep residents mind, body and soul stimulated! I consider myself to be very bubbly and affectionate, if you have any ideas, please feel free to share them with me.

Lisa Joseph, Home Administrator

Lisa Joseph - Edgbaston

My role at Gracewell consists of recruitment, payroll and staffing. I previously worked in Administration with children for 6 years and moved on to working for a care home for 4 years and have been with Gracewell since February 2017. I very much enjoy my role at Gracewell and I am keen to get the right staff for our home to give our residents the best quality of life.

Carl Cooper, Head Chef

Carl Cooper

I started out working in care just over 10 years ago as a Kitchen Assistant, I worked my way up to becoming Head Chef within my first 3 years of working there and I worked there for 10 years. It was not just my job I was going to every day, it was like going home to my 2nd family. The experience and opportunities that were given to me has helped me achieve the role I have today. I have only been working for Gracewell for a month and I already have made it feel like a new home with a new family. I live in West Bromwich with my family and, in my spare time, my youngest daughter and I bake for the elderly people who live on our estate, a place that we have known for over 20 years.

Safeena Panesar, Head Housekeeper

Safeena PanesarI have been with the company since 2012 and transferred to Gracewell of Edgbaston in 2018. I absolutely love to clean and I have been told I am super organised. I love being with the residents and looking after them to ensure the whole home is fresh and clean to a high standard and laundry is labelled, washed and ironed and looked after. Gracewell is like my second home. I always want it to be a clean and safe environment for our residents, families and staff. It is so rewarding to hear comments about the cleanliness of the home and that is my aim every single day for my team.

Terry Arrowsmith, Maintenance Manager

Terry Arrowsmith

I am new to Gracewell but have come from a 20-year background in school maintenance. I live in Solihull and have three teenage children. Not only am I enjoying my new role, I love to socialise with the residents and hear their life stories and - wow - what some of have done in their lives is amazing. When you come to work and smile you know it’s a nice place. The team here are great.

Christine Renehan, Receptionist

Christine Renehan

I joined Gracewell of Edgbaston in 2015 when the home first opened. I love my position here as I get to know the residents and their families and feel privileged working with a great team!

Gerry, Resident Amabassador

GerryI have lived at Gracewell since July 2018 it is an excellent home and I wouldn’t want to be anywhere else. The staff here are grand and I have made some great friends here. They all keep us busy with tasks to do and all of the eating of good food throughout the day too. My family are happy because I am happy. Anything I ask for or I want is always an easy task. Living at Gracewell really is like living with a big family. Please feel free to view my room or ask me anything about Gracewell.

Anne, Resident Ambassador

Anne I have lived at Gracewell since July 2017 and the staff here are just wonderful day and night. Nothing is too much trouble and everything is done with attention to detail. The staff have great communication with my family and they can all visit whenever they like which is always so lovely. The cleanliness of the home is to perfection and I cannot praise enough. Staff attend to every need and I am very happy to call this my home. Please ask me anything if you wish to visit and I would be happy to answer your questions.
*Any data and information submitted will not be shared outside of Sunrise Senior Living and Gracewell Healthcare, our senior living and luxury care home offerings.

Visiting our homes: latest information

Due to the latest national restrictions, we continue to monitor the situation on a daily basis, following public health advice. We’ve a detailed set of criteria to inform when an individual home can be reopened safely to limited visiting either by families or existing residents. The majority of our homes are open for new residents.

How we’re keeping our care homes safe

At Gracewell Healthcare, the health and happiness of our residents is of the utmost importance. It’s why over 95% of our care homes are rated as Good or Outstanding by the CQC. That’s why we’ve put in place a range of rigorous measures to help reduce the risk of COVID-19 infection within our homes, and to protect the physical and emotional wellbeing of our residents and the team around them.



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