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Testimonials

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"Living at Gracewell is an enjoyable experience. The staff are most obliging and very friendly and are very quick to put anything right when needed."


I selected Gracewell for my parents due to the professional, caring and understanding attitude displayed by all staff, and by the impressive standards of the facilities and internal fittings. I was kept informed of matters concerning my parents at all times and was actively encouraged to visit and take part and share in activities. I was always made to feel welcome during visits. Sadly my parents both passed away during the first month of residency but again, the staff were sympathetic, caring and professional in dealing with this situation.

Review relates to January 2018.

How likely would you be to recommend Gracewell of Frome? Extremely Likely

20 Mar 2018 by Ian F Son of Resident/Service User

From my very first visit to my new home, I was most impressed with the everything. It looked more like a grand 5-star hotel than a care home. All members of the staff have been very kind and have greatly helped me to settle down.

Review relates to February 2018.

How likely would you be to recommend Gracewell of Frome? Extremely Likely

08 Mar 2018 by A W Resident / Service User

As the husband of the resident who has had an acute stroke. I chose this nursing care home for the following reasons. Firstly because the Care Quality Commission report gave all five categories inspected a grade of Good. Secondly, because two acquaintances with connections to the home recommended it and thirdly because the home had a pleasant atmosphere and more particularly the staff I met were very capable and above all caring.

Review relates to February 2018.

How likely would you be to recommend Gracewell of Frome? Likely

01 Mar 2018 by M J S Husband of Resident/Service User

My mother had to move from the care home she was in. This process can be stressful to the resident and relative who has to organise this. It is especially difficult trying to organise this over Christmas. Management and staff excelled themselves to enable this to happen and there is clear evidence of caring teamwork. My mother has settled in quickly and looks very well, happy and cared for. She particularly enjoys interacting with staff and residents and joining in activities. The care staff go the extra mile; my mother looks well groomed. Thanks, Gracewell.

Review relates to January 2018.

How likely would you be to recommend Gracewell of Frome? Extremely Likely

18 Jan 2018 by S P Daughter of Resident/Service User

Very happy with Dad's care. He is always clean and looks cared for. Staff are always very helpful and families are always welcomed. We like the cafe - downstairs has a space to go and enjoy coffee with Dad if the weather isn't great. I can't actually think of anything negative to say! Very happy with our choice!

Review relates to December 2017.

How likely would you be to recommend Gracewell of Frome? Extremely Likely

16 Jan 2018 by Nancy B Daughter of Resident/Service User