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Testimonials

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"My Aunt is extremely happy at Gracewell of Maids Moreton, she loves the daily activities, especially the mini-bus trips out. I also like it when the school children come in to chat to them."

"It was a very difficult time for Mum last year, having to accept the need to leave her home and the support she received from you and so many of your staff during this period made such a difference to her keeping positive about her situation, her life and also her future. For this alone I am very, very grateful to you all. Personally, I have also always been made to feel very welcome and part of the Maids Moreton family. Mum has frequently told me that since living at Maids Moreton she has been happier than she has been for many years, of course she loved her house and garden in North London but she often felt very lonely there after my Dad died. Since living at Maids Moreton she has made many friends and is kept busy with all the fantastic activities that are arranged daily."

"Since my Mother has been residing at Maids Moreton and under your care, she has been treated so well with kindness, compassion and highly professional care. The home and facilities are excellent and she is happy and settled. You know how grateful we are to see her so stable and, as much as possible, thriving.

However there are some days and events that take the care you all provide a long way above and beyond what we have come to know, and even expect, and this last weekend was only the most recent time when you have all assisted her and us. My Mothers grandson was married this last weekend in a church about 80 miles from you, and it was so important to us that, if at all possible, my Mother made it to what may be her last family occasion.

From the moment we asked if you might be able to assist we have had nothing but help, understanding and consideration from all at Maids Moreton to ensure Mother made it to the wedding – everybody has been unstinting in their support for her and for us. During the preceding week she was helped, each day, to remember what was happening; nearer the day her nails were done, your excellent hairdresser even came in especially on the morning of the wedding, her carers helped her to dress in her new (and unfamiliar) clothes, Toni (on her day off) volunteered to drive to the wedding and you, personally and also on your day off, came to ensure Mother managed and coped and was safe throughout the day. It is impossible to say quite how much this has meant to us as a family and how, for the future, it has left us with some very, very special memories.


I have recently submitted a review, but feel I would like to add another point. At a relatives meeting a few months ago, I suggested that a support group for relatives of family members in Gracewell of Maids Moreton would be helpful. We are experiencing some difficult times with my mother in law's dementia journey and I felt it might be helpful to have a support group to share our experiences and to hear other people's experiences and difficulties, as well as the good times. Within a few weeks, the staff had begun the process of looking into starting the support group and now it is up and running, with monthly meetings to chat and to listen to talks about the various aspects of dementia, all helping us to understand and to try to come to terms with the changes in our loved one's dementia journey. This is another example of the support from the staff at Maids Moreton, and their compassion and eagerness to help and to understand. Thanks to the management and their wonderful staff.

Review relates to September 2018.

How likely would you be to recommend Gracewell of Maids Moreton? Don't know

07 Sep 2018 by Lesley T Daughter-in-law of Resident/Service User

Mum moved to Maids Moreton over a year ago for full care and her dementia was progressing. The extraordinary care, kindness and compassion showed by every staff member from the friendly greeting as you walk through the door, to the housekeeping staff and the amazing team of carers and nurses - is evident on every visit to see Mum. As Mum's dementia progresses, the staff and carers are there to help her with every challenge and new care need, always aware of preserving dignity and helping with great kindness and understanding, both for Mum and the whole family. The in-house hairdresser is such a joy and Mum still takes great pleasure from seeing her beautiful weekly hairdo! The family are so welcomed and encouraged to be a part of resident's life - take meals with them, attend activities, and spend time in the various lounges or very attractive Bistro - which has the best coffee! The grounds are very attractive and relaxing - weather permitting - and wheelchair accessible outside.

Review relates to August 2018.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

04 Sep 2018 by Jane V Daughter of Resident/Service User

Friendly place as always with excellent service.

Review relates to July 2018.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

24 Jul 2018 by Bub B Son of Resident/Service User

When my Mother entered the care home in October last year, having been discharged from hospital, she was not in a very good state of health. Her nursing needs are constant but the level of care she has received has achieved a significant improvement in her general well being.

Review relates to June 2018.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

04 Jul 2018 by Nicola W Daughter of Resident/Service User

I cannot praise the manager and her wonderful team highly enough. The care and support my mum receives is 2nd to none and the atmosphere of the home is that of family and love! The manager's management of sometimes difficult situations is measured and full of wisdom. I'm so grateful to have her on Team Mum!

Review relates to June 2018.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

04 Jul 2018 by Jo H Daughter of Resident/Service User