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All FAQs

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Gracewell of Sutton Coldfield's CQC rating is 'Good’. The CQC is an independent regulator of care homes in England and evaluates each on Safety, Effectiveness, Care, Responsive and Well-led characteristics. We are delighted with our result and continue to work hard to achieve an Outstanding rating. To view the full report, click here.

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Our CEO, Dr Natalie-Jane Macdonald, is the responsible person for the home. Sarah Diamond is the General Manager and is based full time at the site  and will assist you with anything that you need.

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The trading name is Gracewell of Sutton Coldfield,134 Jockey Road, Sutton Coldfield, B73 5PP

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Gracewell of Sutton Coldfield is home to up to 65 residents who live across 3 floors. Each floor has a variety of room types to cater to the individual needs, wishes and budgets of our residents.

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At Gracewell Healthcare our homes have been designed to the highest standards and tailored to reflect the individuality of each home’s unique personality and local surroundings.

Gracewell offers a range of en suite bedroom styles, all of which are fully furnished with fixtures specifically designed at optional height for daily needs and habits, whilst being stylish and aesthetically pleasing. 

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Staffing arrangements are based on the individual needs of the residents and are varied as these change. Staff are on duty 24hrs per day and the management team is also present in the home – 7 days per week and remain on call as required. In addition to the Care Team our Housekeeping, Dining, Activities and Maintenance teams all lend in hand in delivering the best possible experience to our residents.

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We generally welcome pets in our Gracewell Homes and the General Manager can advise on this. The resident retains responsibility for caring for the pet within the Home.

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Residents can express a preference for a male/female carer but this cannot be guaranteed. We will use our best endeavours to fulfil the residents wish but it is not always possible, especially in emergency situations.

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We can meet most dietary requirements. These should be clearly advised prior to move in to the home. Severe allergies may not be able to be catered for.

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We aim to meet the needs of most religious requirements. Please speak to the Sales Representative prior to Move in.

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We don't offer a trial period but you can come and stay at the home as a respite resident, this provides the opportunity to sample life as a resident and have full use of the services and facilities available.

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Yes. Respite care is temporary care for older people in a care home setting. At Gracewell of Sutton Coldfield, we provide the care you need in a welcoming environment. All our carers are highly qualified and well trained. Please note that we charge an additional 20% to the Total Weekly fee for respite care.

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All members of our Care Team are given the training and support needed to help them provide the highest standards of care. Every member of our team undertakes continuous accredited training. If you would like more detailed information, our team at Gracewell of Sutton Coldfield will be happy to help.

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Care is broadly divided into three types:

  • Residential - For those who value their independence, but need some help with some day-to-day activities, such as dressing, bathing or taking medication. Exactly how much care is needed will depend on the unique needs of each individual.
  • Nursing – People who are recovering from an injury or hospitalisation, or have a long-term condition can benefit from our nursing care. We have registered nurses on site 24 hours a day for any assistance.
  • Dementia - It’s the same high quality, individualised care that you’ll find in our assisted living neighbourhoods of our care homes – but with a specialised focus on caring for residents living with Alzheimer’s or other forms of dementia.

If you are still unsure as to what type of care you need, speak with one our friendly staff on 01217 261253. Alternatively, here is a link to a great resource that can give you further guidance, click here.

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Every Gracewell care home is always ready to talk to you about how we can help and to show you around our home. To arrange your visit – simply call us on 01217 261253 or complete our enquiry form.

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No, feel free to drop in any time to view our home and meet members of our team. However, if you would prefer to book your visit please call us on 01217 261253 or complete our enquiry form.

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Yes. When someone moves into Gracewell of Sutton Coldfield, we want him or her to make it their home. As part of that commitment, we encourage residents, relatives and friends to visit at the times that are most convenient for them. We also have a private dining room where our residents can dine with their friends and family at a small additional charge.

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Weekly fees are a combined total of accommodation fee and care fees. Accommodation fees vary depending on the type of room. Care fees also vary depending on the level of care required (dependent on a care assessment prior to moving into the home). Below is indicative pricing for self-funded Residential Living for Gracewell of Sutton Coldfield only.

Residential Weekly Fee Standard Room
From To
Total Weekly Fee £1,200.00 £1,300.00


*Fees correct as of March 2020. Fees are quoted for guidance only and are subject to change. All fees are subject to an individual care needs assessment and depend on the type of room and services chosen. Fees quoted are for single occupancy and include accommodation, cost of personal care, food and drink including snacks, minibus outings, home newspaper and magazines, alcoholic drink with your main meal, meal services to your room, a range of daily social and well-being activities, Sky TV in communal areas, themed events and entertainment, housekeeping, laundry and ironing services as well as utilities.

The ‘from’ residential total weekly fees include up to one hour and fifteen minutes of care per day, thereafter care provided per day is assessed on care needs.

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Weekly fees are a combined total of accommodation fee and care fees. Accommodation fees vary depending on the type of room. Care fees also vary depending on the level of care required (dependent on a care assessment prior to moving into the home). Below is indicative pricing for Dementia Self-funded Residents for Gracewell of Sutton Coldfield only.

Dementia Weekly Fee Standard Room
From To
Total Weekly Fee £1,270.00 £1,370.00


*Fees correct as of March 2020. Fees are quoted for guidance only and are subject to change. All fees are subject to an individual care needs assessment and depend on the type of room and services chosen. Fees quoted are for single occupancy and include accommodation, cost of personal care, food and drink including snacks, minibus outings, home newspaper and magazines, alcoholic drink with your main meal, meal services to your room, a range of daily social and well-being activities, Sky TV in communal areas, themed events and entertainment, housekeeping, laundry and ironing services as well as utilities.

The ‘from’ dementia total weekly fees include up to three hours of care per day, thereafter care provided per day is assessed on care needs. All fees are subject to an individual care needs assessment and depend on the type of room and care services required.

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In addition to the weekly total fee, nursing services fees are charged at £189.00 per week.

Fees are correct as of May 2020 and are quoted for guidance only, based on single occupancy. All fees are subject to change.

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Below is the list of services that are currently included in and covered by the weekly fee at Gracewell of Sutton Coldfield:

              - The cost of personal care

              - Accommodation

- Food and drink including snacks

- Meal services to your room

- Home newspapers and magazines

- Alcoholic drink with your main meal

- Use of the Café/Bistro area by residents and visitors

- Regular themed events and entertainment e.g. Afternoon Tea, Summer BBQs, Singers

- A range of daily social and well-being activities e.g. Yoga, Knitting, Games, Fitness Classes

- A range of Social Clubs e.g. Resident Council, Bridge Club, Gentleman’s Club, Gardening Club*

- Sky TV in communal areas

- Housekeeping, laundry and ironing services undertaken on the premises (except articles required for dry cleaning)

- Utilities

* Social clubs vary by location.

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The following services are excluded from the weekly fee:

- Insurance for personal items

- Personal Sky TV in suites

- Clothing, shoes and slippers

- Professional hairdressing

- Chiropody

- Manicures

- Guest meals

- Some alcoholic beverages

- Admission fees for activities/ day trips

- Taxi services

- Non-emergency transportation

- Dry cleaning

- Personal newspapers and magazines

- Personal purchases such as stationery, confectionery, alcoholic beverages, particular snacks, special soap and toiletries

- Chaperone to non-emergency medical appointments (charged at £20 an hour)

- Installation of private telephone line and internet cable

- Telephone rental and calls

- Personal television licence

In the absence of free provision by the NHS, the following may also be provided at an additional charge:

               - Opticians

               - Dentistry

               - Physiotherapy

               - Occupational Therapy

               - Other privately arranged healthcare

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No, we don't charge upfront fees for permanent residents but do charge an upfront fee for respite residents.

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You may terminate the Agreement with us. In the case of a permanent resident - no less than 30 days prior notice is required. For short stay respite residents, no less than 7 days’ notice is required.

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Click here to view an example of a Resident Agreement (contract). This is subject to change based on personal circumstances and care needs assessment.

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Absolutely! Our care and maintenance teams will be more than happy to assist and make your move as smooth as possible. In fact, we can even help to arrange a removal firm for you to ensure that the move is stress free.

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Once you decide that Gracewell of Sutton Coldfield is the right place for you, it doesn’t take very long at all. Our team members are well trained and highly experienced in making it a smooth transition. In any event, the move in will be coordinated to suit the personal needs of our new resident and their family.

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Yes, you can decorate your own suite and bring the ‘comforts of home’ such as an armchair or display cabinet, however all bedrooms do come fully furnished when you move in.

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We do not provide contents insurance for resident’s personal belongings and these are brought into the home at the resident’s own risk. If you wish to protect your valuables of high value, whether furniture or jewellery, you should consider obtaining personal contents insurance.

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We generally welcome pets in our Gracewell Homes and the General Manager can advise on this. The resident retains responsibility for caring for the pet within the Home.

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We prepare all meals in-house using the freshest ingredients. The menus are varied and designed to be nutritionally balanced. In fact, we can even provide you with a nutritional breakdown of each dish, so that you know exactly how much protein, fat, fibre, calories and so on is contained in the meals we serve. Our kitchens provide three meals a day – either in the congenial setting of our restaurant-style dining room or in the comfort of a resident’s own suite. For residents living with dysphagia – a condition which makes it hard to swallow – we prepare meals, pureed foods and smoothies that are not only easier to swallow, but also look appealing to eat. In addition, snacks and drinks are available 24 hours a day. For dementia residents we have special hydration and snack stations, designed to maintain healthy levels of fluid intake and nutrition. For more information about our dining and nutrition, click here.

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We can meet most dietary requirements. These should be clearly advised prior to move in to the home. Severe allergies may not be able to be catered for.

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Within reason we can meet the needs of most religious requirements. Please speak to the Sales Representative prior to Move in.

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Yes, residents can come and go from our care home but it depends on their care needs and requirements. 

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At Gracewell of Sutton Coldfield, we think it is crucial that our residents stay active, nurture interests, learn new skills and pursue favourite hobbies. As a result, every one of our homes has a dedicated Activities Coordinator who plans regular events and entertainment. Examples of activities can include: physical light exercise, sensory musical performances or cognitive activities like art, gardening and baking. We also host our Wednesday Club twice a month to engage people in the community who are living with dementia and those caring for these individuals.

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We take all complaints very seriously and will do our best to resolve your concerns as quickly as possible. In the first instance you should contact the General Manager of the home. However, if you don’t feel comfortable speaking with them or you or not satisfied with their response, please contact the Support Office directly by writing to:

Sunrise Senior Living Limited,

Sunrise House,

Post Office Lane,

Beaconsfield,

Buckinghamshire,

HP9 1FN

Your complaint will be reviewed and/or investigated by a member of management. If you would like more information on how we handle complaints, you can find this on our website and in the reception of all our homes. To view our complaint policy, click here.

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Access to our homes: latest information

We continue to monitor the situation on a daily basis, following public health advice. We've a detailed set of criteria to inform when an individual home can be reopened safely to limited visiting either by families of existing residents or by potential new residents who may want to view one of our homes. The majority of our homes are open for admissions.

As part of our approach to reopening for visitors, we'll be operating in a very different way. To minimise the risk of infection we've produced a safety guide. We'll continue to follow public health advice to determine when visits will return to normal and will continue to do our best to support residents to keep in touch with loved ones.

Latest Information