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Testimonials

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" Both my wife and I cannot find sufficient words to express our feelings about this lovely home. After two years having nothing but praise for the staff and management whom have always found time to help us to engage in happy and helpful dialogue, no matter how busy they are. The conditions in the home are superb. The food is excellent and love and goodwill are always present. In all, we doubt if one could find a lovelier place in which to live. Mark & Edna G, Residents

"Having looked at various places I settled at Sway because of the independent cottages, superb grounds and ample parking. The main facilities which I use are excellent and the staff helpful and efficient. All in all I couldn’t have chosen better and have enjoyed my three years here.”Resident


My Mum stayed here for over 7 years and I can honestly say that the care that was shown to her throughout that time was of the very highest standard. I never had second thoughts about my choice of care home. I was always kept well informed of any issues, changes or concerns. The last few days showed the staff at their very best, and it was very humbling to see staff who had already done a long shift, want to sit with my Mum when they should be going home. I could not expect a higher level of care or a more dedicated team.

Review relates to October 2019.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

19 Nov 2019 by M I Son of Resident/Service User

I have been visiting my sisters, who are residents in this care home for the last six months most days as I live close by and found the attention they get is excellent. Everyone of the staff members is very caring and the care home is very inviting, very tidy and clean.

Review relates to September 2019.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

22 Oct 2019 by W K Brother of Resident/Service User

Gracewell has been fantastic since my mother-in-law moved in during May. The team have been fantastic and always happy to help out with anything. The food is amazing and Gracewell is more like a hotel with non-stop activities if want to join in. Cannot recommend it enough.

Review relates to September 2019.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

04 Oct 2019 by P R Son-in-law of Resident/Service User

We have found since my mother moved into Gracewell of Sway, the care and support we have all had from the team has been second to none. The team are always smiling, willing to help and everyone is treated as an individual with individual needs and not one rule fits all. They have been amazing in helping my mother settle and have always gone above and beyond what is required to make her feel welcome and settled. The facilities are amazing, more like a hotel than we expected and the rooms are well-appointed. Food is amazing and there is always tea, coffee and cakes/snacks on tap. The location is lovely and right in the middle of the New Forest with lovely views. I cannot recommend Gracewell of Sway enough and thank you to the team for all your support and care.

Review relates to September 2019.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

30 Sep 2019 by Tania R Daughter of Resident/Service User

This is the third time my parents have stayed at Gracewell, and hopefully, this is now their forever home. On each occasion, the manager has gone above and beyond to accommodate my parents. All the staff are very professional, friendly and smiley. The facilities are amazing and I love the fact that rather than all gathering in one room there are various areas/rooms where residents and visitors can relax. An exceptional facility.

Review relates to May 2019.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

07 Jun 2019 by L P Daughter of Resident/Service User