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FAQs | How We Can Help

How do I arrange a visit?

Every Gracewell care home is always ready to talk to you about how we can help and to show you around our home. To arrange your visit – simply call your nearest Gracewell Care Home or complete our enquiry form.

What type of care do you provide?

Our care is broadly divided into four different types, however please do contact your nearest Gracewell Care Home for specific care types available at the home.

  • Residential care - Whether support is required or not, the Gracewell team are committed to helping residents and family members by providing comfort, security, life enrichment and care within a safe, vibrant and uplifting environment.

  • Professional nursing care - In homes that are registered for nursing, our skilled and fully qualified nurses are committed to maintaining the health and well-being of each resident.

  • Dedicated dementia care - Every Gracewell home offers dedicated dementia care devoted to residents who are living with Alzheimer’s or other forms of dementia.

  • Palliative care - For end of life care at Gracewell we ensure a comfortable, dignified environment with experienced team members and other professionals on hand whenever needed.

Also available is respite care. Respite care is temporary care for older people in a care home setting. At Gracewell, we provide the care you need in a welcoming environment. All our carers are highly qualified and well trained. Please note that we charge an additional 20% to the Total Weekly fee for respite care.

Alternatively, here is a link to a great resource that can give you further guidance, click here.

What type of rooms do you have available?

At Gracewell Healthcare our homes have been designed to the highest standards and tailored to reflect the individuality of each home’s unique personality and local surroundings. Gracewell offers a range of en suite bedroom styles, all of which are fully furnished with fixtures specifically designed at optional height for daily needs and habits, whilst being stylish and aesthetically pleasing. 

What qualifications do your care team have?

All members of our Care Team are given the training and support needed to help them provide the highest standards of care. Every member of our team undertakes continuous accredited training.

Can residents choose between male and female carers?

Residents can express a preference for a male/female carer but this cannot be guaranteed. We will use our best endeavours to fulfill the residents wish but it is not always possible, especially in emergency situations.

Can residents bring pets?

We generally welcome pets in our Gracewell Homes and the General Manager can advise on this. The resident retains responsibility for caring for the pet within the Home.

Can we meet dietary requirements?

We can meet most dietary requirements. These should be clearly advised prior to move in to the home. Severe allergies may not be catered for.

Can we meet religious requirements?

We aim to meet the needs of most religious requirements. Please speak to our Sales Representative prior to Move in.

Can family and friends visit at any time?

Yes. When someone moves into a Gracewell, we want him or her to make it their home. As part of that commitment, we encourage residents, relatives and friends to visit at the times that are most convenient for them. We also have a private dining room where our residents can dine with their friends and family at a small additional charge.

Do you charge upfront fees?

No, we don't charge upfront fees for permanent residents but do charge an upfront fee for respite residents.

What is the notice period for cancelling the agreement?

You may terminate the Agreement with us. In the case of a permanent resident - no less than 30 days’ prior notice is required. For short stay respite residents, no less than 7 days’ notice is required.

How quickly can I move in?

Once you decide that Gracewell is the right place for you, it doesn’t take very long at all. Our team members are well trained and highly experienced in making it a smooth transition. In any event, the move in will be coordinated to suit the personal needs of our new resident and their family.

Where can I view an example of the Resident Agreement (contract)?

Click here to view an example of a Resident Agreement (contract). This is subject to change based on personal circumstances and care needs assessment.

Will you help with the move into the care home?

Absolutely! Our care and maintenance teams will be more than happy to assist and make your move as smooth as possible. In fact, we can even help to arrange a removal firm for you to ensure that the move is stress free.

Can I bring my own furniture?

Yes, you can decorate your own suite and bring the ‘comforts of home’ such as an armchair or display cabinet, however all bedrooms do come fully furnished when you move in.

How much will it cost?

One of the great attractions of living at Gracewell is that every resident receives care that is individually tailored to their personal needs. However, we do have indicative pricing for self-funded residential living, dementia and nursing care residents available on each specific Gracewell care home page under the FAQ’s section. Simply click on Find a Care Home to find out more, or get in touch online using our Contact Form.

I need financial guidance?

All our care homes are equipped to answering financial questions, providing both guidance and any relevant information you require. They’ll take you through all the options you may have to pay for care. To find out more about paying for care –call your nearest Gracewell care home.

Click on Find a Care Home or get in touch online using our Contact Form.

What are the staffing arrangements?

Staffing arrangements are based on the individual needs of the residents and are varied as these change. Staff are on duty 24hrs per day and the management team is also present in the home – 7 days per week and remain, on call as required. In addition to the Care Team our Housekeeping, Dining, Activities and Maintenance teams all lend in hand in delivering the best possible experience to our residents.

What activities are available in the home?

Each home has an extensive calendar of events tailored to residents’ interests – along with seasonal surprises, informal gatherings and accompanied trips in the Gracewell minibus. Our homes welcome the wider community and regularly host activities for everyone to participate in. Bringing together residents, team members and special visitors to create occasions that stimulate creativity, conversation and lasting memories.


Can a resident leave the care home on day trips?

Yes, residents can come and go from our care home but it depends on their care needs and requirements. We arrange regular outings using our minibus. Outings include going to the local shops, garden centre, leisure centre and occasionally day trips to the beach, museums and art galleries.

What type of food is served in the care home?

Each day, residents enjoy a choice of three delicious, well-balanced meals, prepared from scratch and featuring a variety of menu choices that support each resident’s unique nutritional needs. In fact, we can even provide you with a nutritional breakdown of each dish, so that you know exactly how much protein, fat, fibre, calories and so on is contained in the meals we serve.


For residents living with dysphagia – a condition which makes it hard to swallow – we prepare meals, pureed foods and smoothies that are not only easier to swallow, but also look appealing to eat. In addition, snacks and drinks are available 24 hours a day.


For dementia residents we have special hydration and snack stations, designed to maintain healthy levels of fluid intake and nutrition.

What should I do if I want to complain?

We take all complaints very seriously and will do our best to resolve your concerns as quickly as possible. In the first instance you should contact the General Manager of the home. However, if you don’t feel comfortable speaking with them or you or not satisfied with their response, please contact the Support Office directly by writing to:

Gracewell Healthcare,

Sunrise House,

Post Office Lane,



HP9 1FN 

Your complaint will be reviewed and/or investigated by a member of management. If you would like more information on how we handle complaints, you can find this on our website and in the reception of all our homes. To view our complaint policy, click here.

Visiting our homes: latest information

Due to the latest national restrictions, we continue to monitor the situation on a daily basis, following public health advice. We’ve a detailed set of criteria to inform when an individual home can be reopened safely to limited visiting either by families or existing residents. The majority of our homes are open for new residents.

How we’re keeping our care homes safe

At Gracewell Healthcare, the health and happiness of our residents is of the utmost importance. It’s why over 95% of our care homes are rated as Good or Outstanding by the CQC. That’s why we’ve put in place a range of rigorous measures to help reduce the risk of COVID-19 infection within our homes, and to protect the physical and emotional wellbeing of our residents and the team around them.

Latest Information